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Posted on: August 30, 2022

Consumer Alert - ComEd, BBB report another rise in mobile payment app scams due to Summer heatwave

Community Alert

ComEd and the Better Business Bureau today issued the attached release warning customers of another recent spike in reported scam activity, particularly scams involving the use of mobile payment apps, and outlines the following tips to help identify scams:

1.      ComEd will never call or come to a customer’s home or business to:

·        Ask for direct payment with a prepaid cash card, cryptocurrencies such as Bitcoin, or third-party payment apps like Cash App, QuickPay, Venmo, or Zelle.

·        Demand immediate payment.

·        Ask for a ComEd account number or other personal information, such as a Social Security number, driver’s license number, or bank information.

2.      To identify an actual ComEd employee or communication, remember:

·        All ComEd field employees wear a uniform with the ComEd logo and visibly display a company ID badge with the logo and employee’s name. ComEd recently changed its logo, so you may continue to see the former ComEd logo on uniforms, badges, and vehicles until it is phased out.

·        Check the name on emails or websites and make sure they match the name and address of the company you do business with. Look for misspellings or slight alterations.

·        Make a call to verify the suspected email or website is from a trusted source. Use a phone number from your personal business records or the company’s official website and not the number provided in the email.

ComEd urges anyone who believes they have been a target or victim of a scam to call ComEd at 1-800-EDISON1 (1-800-334-7661). To learn more visit ComEd.com/Scams. The release is also posted at https://www.comed.com/News/Pages/NewsReleases/2022-08-30.aspx

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