Water and Sewer Services in Indian Head Park
The New Consumer Confidence Report (CCR) is here. This is the report on our water system. Please click here.
This page is for residents who have water and sewer services provided by the Village of Indian Head Park. For those residents who are serviced by the LaGrange Highlands Sanitary District, more information is available by calling (708) 246-5657.
The Water Department is responsible for providing clean, safe, and reliable drinking water to our residents. This department is also responsible for flood control (creeks, public drainage ways, detention ponds, and storm sewers) and the sanitary sewer system in the Village of Indian Head Park.
For billing issues, please click here for the Administration Department's Utility Billing page.
If you encounter an emergency water or sewer issue outside of regular business hours, please call the non-emergency Police Department number at (708) 246-4534.
If your emergency occurs during regular business hours please contact Ed Santen, Director of Public Works and Water at (708) 246-3154.
Although the water system is designed to operate without problems, occasionally a situation may arise which requires attention. If you ever see water bubbling out of the ground or if you notice an unusual amount of water standing in an otherwise dry area, contact the Public Works Department at 708-246-3154. These are indications that there may be a water main break. We currently experience between six and nine water main breaks per year. The Public Works Infrastructure Asset Management Plan is now being created in the Village for the first time in order to identify water mains that need replacement. A capital plan is being prepared to accomplish needed infrastructure replacements on an orderly schedule.
The Village is responsible for the main water line which runs in front of your home, while the service line which runs from the main line to your water meter is the homeowner's responsibility. If you need to have the water to your home turned off and cannot turn it off at the meter, call us and we will send a Water Division employee to turn the water off at the house service line in the parkway.
Water pressure is always kept at an even level. If you have a problem with an individual faucet, it is probably due to a clogged sieve in the faucet itself. If you are experiencing water pressure problems throughout the house, call us. We will send a service technician to inspect your water meter and to help you identify the source of the problem.
Residents experiencing sewer line problems should call the Village Public Works Department immediately before calling a plumber or contractor. The blockage could be in the Village's sewer line, and the Public Works Department can help determine where the problem is. If the problem is in the private service line to the house, the resident could be advised of further action.
Please remember not to put any foreign objects into your drainage system at home, e.g., paper towels, diapers, sanitary products and rags. In addition, do not introduce paint, motor oil, antifreeze or other hazardous chemicals or products into your drainage. These materials can be dangerous and they cause backups in the sanitary sewer system.
You can now pay your water/sewer bill online utilizing the State of Illinois' ePay program.
(A service fee will apply - see ePay site for details)
Please click here to access the ePay system.Residential water and sewer rates were adjusted effective January 1, 2016. The first bill reflecting the new rates was mailed to residents on April 25, 2016 for the period 1/1/16 through 4/1/16. Please click here for information on how the Water and Sewer bill is calculated.
effective January 1, 2016 - billed quarterly
Water: $10.90 per 1,000 gallons plus $33 service availability charge per unit per month
Sewer: $0.60 per 1,000 gallons plus $11 service svailability charge per unit per month
Please click here to view the Water/Sewer Rate Increase Letter dated 2/19/16
For rate inquiries or billing questions, please contact Dale Strazzante at 708-246-3080 (ext. 103).Please click here for the Utility Billing webpage for additional information one establishing a new water/sewer account.
A final water read needs to be done prior to closing or you will not be able to obtain the transfer stamps. Please click here for the form to close an Indian Head Park Water Account. Once the Administration Department obtains the information contained within the form a final water read can be scheduled. Please call 708-246-3080, ext. 100 if you have questions.
The Village of Indian Head Park in conjunction with the Village Engineer have created maps to document the water, sewer and storm sewer systems.
Please click here for the Indian Head Park Water Main Break Map.
Please click here for the Indian Head Park Sanitary Sewer Atlas.
Please click here for the 2015 Sanitary Sewer Televising Drawings
Please click here for the Indian Head Park Storm Sewer Atlas.here for more detailed information about the sanitary sewers, storm sewers and flooding.
The Water Department is responsible for providing clean, safe, and reliable drinking water to all of our residents. The Village has approximately 16 miles of water mains serving our residents and businesses with a total of about 1,000 individual services. Our primary potable water supply is sourced from Lake Michigan via the Chicago water plant and through Countryside, Illinois. The Public Works Department personnel maintain this system throughout the year by making sure all hydrants, valves, and pumps are in good working order and maintaining the pumping station and below ground reservoir. We also maintain a standby well system in case of an emergency and loss of potable water from our normal source.
A Most Precious Natural Resource
We can no longer take a plentiful supply of clean water for granted. Under current conditions, water must be regarded as one of our most precious natural resources. The Village of Indian Head Park Public Works Department is committed to ensuring that an ample supply of high quality water is available for our residents and businesses.
Village Water Supply
Up to now most of us have likely given little thought to where the water that flows from the tap comes from. It took years of planning and an investment of millions of dollars to take the steps necessary to ensure that the water would continue to flow.
The Village of Indian Head Park was able to connect to the City of Countryside, Illinois water system after extensive negotiations, removing the Village from the deep well system used up to that time. The Village connected to a pipeline from Countryside to deliver Lake Michigan water to our residents. The Village maintains one well in case of an emergency, and has had extensive work done this year due to well maintenance having been neglected over the prior decade. The primary water supply main is found along Joliet Road. Water storage is accomplished with an underground reservoir adjacent to the pump house east of the Village Hall on Acacia Drive.
Village Water Treatment and Testing
Water samples are taken multiple times a month by the Public Works Department Water Division throughout the system to ensure that our drinking water is clean and safe. The water is fluoridated in Chicago. Chlorine is added as necessary to keep the water supply safe. All water quality standards set by the Environmental Protection Agency (EPA) are met by the Village of Indian Head Park Water Division.
Water System Maintenance
The Water Division performs year round maintenance to ensure that water will reach your home in a troublefree manner. The water flow at all points in the system is monitored to alerts us to any possible malfunctions.
The annual flushing of all fire hydrants in the Village is an important part of the water system maintenance program. The flushing not only ensure that the hydrant is working correctly, but it also helps clean out the water system by removing minerals and sediments which have settled in the pipes. Our water system is composed of approximately 16 miles of water main.
Valves are located throughout the system so that in the unlikely event one section has to be shut down to do repair work, only a few homes, instead of the whole Village, will be without water for a short time.
The Village of Indian Head Park is embarking on a program that will replace about 1,000 water meters with new remote reporting meters. The new meters will replace older, out of date units with new technology that will help identify high water usage and potential leaks. The new meters will result in smarter water use for customers. Please click here for more detailed information on the Water Meter Replacement program.
For the most recent Consumer Confidence Report click here.
Please click here to view last year's Consumer Confidence report that provides information on the Indian Head Park water quality.
The Water Quality report is distributed to residents by July 1st of each year.
From May 15 to September 15, watering of lawns using automated or manual sprinklers is prohibited from noon to 6:00 pm.
If you have new sod, you may water for 24 hours unrestricted from time of installation. After the first 24 hour period after sod installation the watering restriction goes into effect.
There is no restriction on the use of garden hoses.
There are over twelve million people in Illinois, each using an average of about 94 gallons of water per day (2009 report.) If each of us takes some small steps to use less water, it can make a big difference in conserving this precious natural resource:
• Use as little water as possible when washing your car; use a bucket instead of letting the hose run.
Water lawns and gardens early in the morning to minimize water loss from evaporation.
• Turn off water in sinks, showers, and baths when not using them. Repair all leaks immediately. Install a lowflush or airassisted toilet. Buy waterefficient appliances.
• Install shower restrictors to reduce the amount of water used. Report accidental spills or illegally dumped waste to the Illinois Environmental Protection Agency.