Pleasantview Fire Protection District

1970 Plainfield Road

La Grange, IL 60525


Fire & Emergency Medical Services Links

Emergency 9-1-1 Services Overview

IMPORTANT NOTE about 9-1-1 Services

Pleasantview Fire Protection District Resident Information Form

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Fire & Emergency Medical Services Department

Fire and Emergency Medical Services are provided to the residents of Indian Head Park by the Pleasantview Fiew Protection District. The Pleasantview Fire Protection District services the villages of Indian Head Park, Countryside, Hodgkins, and portions of unincorporated Cook County, Burr Ridge and Willowbrook.

The Fire District currently maintains three (3) stations throughout its coverage area. The district’s headquarters are in LaGrange Highlands at 1970 Plainfield Road.  Further information on the Pleasantview Fire Protection District can be accessed on their website at www.plvw.org.

NOTE: The Pleasantview Fire Protection District is rated by a Public Protection Rating (PPR), which was upgraded in 2013 from a Class 3 to Class 2.  This change could positively impact your Homeowners Insurance rates.  Confirm with your insurance company that they have the most recent rating, and if they don’t, you can send them this completed letter to potentially receive an insurance premium cost reduction  http://www.plvw.org/Forms/Insurance%20Letter.pdf

Emergency 9-1-1 Services Overview

All calls to 9-1-1 in Indian Head Park are answered by professional dispatchers who are managed and administered by Southwest Central Dispatch.  Since 2004, Southwest Central has provided telecommunications and dispatch services for the Village of Indian Head and 15 other suburban fire and police agencies.  When you call 911 you will be asked the type of emergency by the Dispatcher. In the case of police emergency, the call is transferred to the Indian Head Park Police Department for dispatching. For fire or ambulance needs, the call is transferred to Pleasantview Fire Department for dispatching.  

Indian Head Park has contracted with the dispatch consortium through an Intergovernmental agreement.  Click here for the current Dispatch Agreement with Southwest Central Dispatch and their Annual Report:  

For additional information about Southwest Central Dispatch, please visit their website at http://www.southwestcentral911.org

Important Note about 9-1-1 Services

Whenever possible, use your landline to place 9-1-1 calls.  This is the most expedient way to get emergency services, and every second counts!

Did you Know?

When you use your cell phone to dial 9-1-1, the dispatch system may not send your call to your local dispatch center and your call may be transferred. The dispatch system is also not able to determine your exact location and cell phone number, which can cause significant delays in obtaining emergency services. If you have an option, use a landline from your residence or location.

Landline versus Wireless 9-1-1 Calls

Landline 9-1-1
When 9-1-1 is dialed from a landline phone at a home or business, the caller’s location and phone number are automatically sent to that location’s Public Safety Answering Point (PSAP). This allows the 9-1-1 call taker to dispatch police, fire or EMS to the caller’s location, even if the caller cannot communicate with the 9-1-1 call taker.

Wireless 9-1-1
A wireless 9-1-1 call is processed differently than a landline 9-1-1 call.  When a wireless 9-1-1 call is made from a cell phone, that call is transmitted to the nearest cell tower. The cell tower then sends that call via landline to the PSAP that is designated to receive 9-1-1 calls from that area.

The wireless 9-1-1 caller must be aware that the PSAP that answers the call may not be the PSAP that services the area that the wireless caller is calling from. Knowing the location where emergency services is needed is vital to getting the appropriate Police, Fire or Emergency Medical Services (EMS) units to respond. Issues arise when the nearest cell tower is in a different police, fire or EMS jurisdiction or different county than the one that the wireless 9-1-1 caller is calling from. This 9-1-1 call will be transferred to the correct PSAP. This could be a life-threatening issue due to the lost response time if the caller is unable to communicate where the emergency is.

Helpful Hints

  • Know and provide your cell phone number to the 9-1-1 call taker.

  • Provide an accurate address when making a wireless 9-1-1 call.

  • Give an exact street number and street name, if possible, or the closest intersections.

  • Provide a business name or landmark if the address is not known.

  • It is important to remain calm while on the phone so the 9-1-1 call taker can understand you.

  • Do not become irritated if your call is transferred to another PSAP and you are requested to repeat information you may have already provided to the previous 9-1-1 call taker.  When you use your cell phone for 9-1-1 emergencies you are likely to experience delays.

  • Do not hang up until your call is answered and the information you have is correctly relayed to the 9-1-1 call taker.

Please refer to the following link for 9-1-1 information: http://www.il911info.org/

Please click here for key tips for using the 9-1-1 service: http://www.il911info.org/index.aspx?NID=96

Please click here for printable 9-1-1 Brochures for Children, Seniors and Wireless callers: http://www.il911info.org/index.aspx?NID=106

Pleasantview Fire Protection District Resident Information Form

Have you completed the Resident Information Form?

The Fire Department has a form available on their website that enables residents to supply vital information that will be useful in case of emergency.  Please refer to this link for the Resident Information Form: http://www.plvw.org/Forms/Resident%20Emergency%20Information%20Form%20.pdf

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