Water Meter Replacement

in Indian Head Park

Water Meter Replacement Program

The Village of Indian Head Park is embarking on a program that will replace about 1,000 water meters with new remote reporting meters. The new meters will replace older, out of date units with new technology that will help identify high water usage and potential leaks. The new meters will result in smarter water use for customers.

The meters automatically transmit data wirelessly and eliminate the need to manually read each meter. This allows the Village to be more efficient and save money by preventing recording errors and eliminating time consuming manual meter reading as well as automating the invoicing, reducing administrative time needed to process the water bills.

Every water customer will receive a new water meter at no additional cost. It will take about two to three months to replace all of the meters in the Village. The Village has awarded a Contract to Mid-West Meter to perform this meter upgrade. The subcontracted installer will need to access your home to replace the meter. The contractor will work with you to arrange a convenient appointment time to complete this task.

Please click here for the Water Meter Replacement Program Ordinance awarding the contract to Mid-West Meter.

What to Expect: How the Process Works


1. On the day of the appointment the Calumet City Plumbing contractor installer will arrive within the established appointment window.

If the Cal City crew is running behind or ahead of schedule, you will receive a call to communicate the crew status.

The installer will be wearing a uniform and have an identification badge showing their affiliation with the Village and Cal City Plumbing.

If you have concerns over whether this person is an authorized meter installer, the installers are trained to direct you to call the Village to confirm that their name is on the list of authorized personnel.

2. Upon arrival, the installer will introduce himself and briefly describe the meter change out process.

3. The installer will ask you to take him to the water meter.

The Village requests that all boxes, furniture, or other items that may be obstructing the meter aremoved prior to their arrival.

4. Your water will be turned off for a short period of time (approximately 15 minutes).

5. The current water meter is then removed and a new water meter is installed. A new transmitter wired to the new meter.

6. After meter installation, installation data is collected using a handheld computer.

7. Time stamped installation information includes pictures, current meter read, new meter read, serial number, transmitter serial number, and customer signature.

8. Once the new meter and transmitter are installed Cal City Plumbing will:

• Flush the water lines to remove air or debris that may have been dislodged when the valve was shut. This is typically best performed using a laundry tub faucet or bathtub faucet (something without a screen). Your water pressure will then be checked.

• Ask you if you have any questions or concerns.


Frequently Asked Questions

Q: What is AMR?

A: AMR stands for Automated Meter Reading. The Village is replacing existing water meters with new meters that utilize AMR technology to remotely read customer meters and relay the data to the Villages’ Billing Office, providing timely and reliable reading without having to gain access to your property.

Q: Why is my water meter being replaced?

A: Water meters must be replaced every 15 to 20 years. The Village is investing in its infrastructure and upgrading technology to an Automated Meter Reading system that will provide enhanced customer service, including quicker detection of water leaks in the home, and other benefits.

Q: How much will the system cost me?

A: There is no charge for the installation. Automated Meter Reading (AMR) is designed to help control costs by increasing meter reading accuracy and efficiency.

Q: Will the transmitter radio frequency interfere with my television or phones?

A: No, the radio transmission operates in compliance with FCC regulations to avoid interference with other electronic devices.

Q: Will my information be secure?

A: Yes, only meter consumption data and meter numbers are transmitted. Personal customer information is not loaded into the transmitter and therefore will not be transmitted.

Q: How do I know that my reading is accurate?

A: Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match. This reading is deemed more accurate than visually reading the meter.

Q: What if I have questions or concerns?

A: If you have questions about the project or your water service, contact the Public Works Department at 708-246-3154.